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The Wholeness of User Experience:
Dr. Eric Schaffer answers questions on HFI's Certified User Experience Analyst™ (CXA) program

HFI white paper

Dr. Schaffer talks about HFI's new CXA certification in terms of the "Wholeness" of user experience. He answers questions that have come up about how the CUA and CXA certifications fit into the overall picture of User Experience.

In this white paper

  • What is user experience?
  • What does it mean to have the CUA and CXA designations?
  • Why does a person have to be a CUA to take the CXA exam?
  • How is HFI's certification program perceived by the industry?
  • What direction will the UX field take in the coming years?

According to Dr. Eric Scaffer, CEO of Human Factors International, "It's a great pleasure to now offer the complete CUA and CXA training course programs and certification testing programs. For us this is a huge step forward to really representing the wholeness of the field today."


Eric Schaffer is the founder and CEO of Human Factors International. His book, Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice, provides a roadmap for companies to make usability a systematic, routine practice throughout their organizations. Dr. Schaffer also co-developed The HFI Framework™, an ISO-certifiable process for user-centered design, built on principles from human-computer interaction, ergonomics, psychology, computer science, and marketing. Dr. Schaffer has completed projects for more than 100 Fortune 500 clients, providing user experience design consulting and training. He is a member of the Human Factors and Ergonomics Society and a Certified Professional Ergonomist.

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