Domains & Technologies

We have broad experience in the financial world, with clients in banking, insurance, brokerage, credit, and accounting. Usability engineering's return on investment adds up quickly for financial institutions, thanks to their large numbers of users. (see below).

What drives payback?

• Reduced mouse clicks
• Reduced keystrokes
• No trial and error in software navigation
• Elimination of window thrashing
• Clear error messages
• Design that reduces training and relearning
• Design that avoids the need for help
• Elimination of the need to recall past actions
• Automation of complex recurring tasks

Increased productivity

250 users process 60 screens per day. They work 230 days per year with a fully loaded wage rate of $25 per hour. If the application of usability principles reduces processing time for each screen by 10 seconds, the cost savings are:

250 users x 60 screens x 230 days x 1/360 hr. time saved x $25/hr= $239,583 per year

Reduced errors

Eliminate 1 error per day per person, saving two minutes each or $0.833 per error:

250 users x 230 days x 1/30th hours x $25/hour= $47,917 per year

Decreased training

The same 250 users get one week of training each year. This is reduced by 10% (4 hours) due to intuitive screen design.

250 users x 4 hours x $25/hr= $25,000 per year

Savings from earlier vs. later changes

Changes cost less when made earlier in the development life cycle. Twenty changes in a project, at 32 hours per change and an hourly rate of $35, would cost $22,400. Reducing this to 8 hours per change would reduce the cost to $5,600.

Savings = $16,800

Some of our clients:

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