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Domains & Technologies
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Since its inception, HFI has done extensive human factors work in almost
every domain and technology, such as:
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A successful Intranet/Extranet requires that we clearly understand its
role or purpose in your business. Do others in your organization buy into
this purpose? We help you establish a clear vision. From this foundation,
all else falls into place.
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| Benefits to count on:
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- Self-evident site navigation
- Speedy response time
- Rapid task completion
- No user confusion
- Seamless error handling and feedback
- Attaining a corporate goal
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Establish the why of your Intranet/Extranet.
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Pick a purpose. Want a paperless office? (No way, Jose, but you
can start.) Want to beat the platform plethora problem by using
browser-based applications? Need to pull diverse business units
together using Intranet communication? (If so, consider putting
head office news on your home page.) We help pick a purpose. We
design to help focus your site.
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Pick your applications.
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For each persona, what moves them to action? We help decide.
- What kind of stimulation or novelty?
- How to build ego for having the latest or best?
- What new knowledge satisfies?
- What in-group beckons?
- What solutions needed?
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Invent a theme or metaphor.
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Given the motivational requirements of each persona, what theme
or metaphor pulls the site together? We weigh the use of download-intensive
graphics against the speed of standard fonts. Get pizzazz.
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Match navigation to the tasks & then test.
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We select a navigation style that reduces user memory requirements
and increases task satisfaction. We create an efficient work flow
to reduce download times. These important steps result in your "high-level
design." It's worth testing a pencil drawing on 5 or 10
users who match your personas. Success here removes 80% of your
design risk!
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Design home page and 2 – 4 supporting screens.
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We provide a "look and feel" that gives examples for
your fellow designers to imitate (and critique!). Now you're ready
for "roll-out" with additional detailed page design. You
have a de facto design standard. Our
expertise in ergonomic design prevents small errors from accumulating
into a problem- plagued site. We can also help you put a Web standards
initiative into place.
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Test detailed design and iterate.
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We evaluate the detailed design using "heuristic evaluation,"
also called "expert review."
After fixing those issues, we test
your task flows on 8 to 15 users who match your personas. We test
enough modules on your site to eliminate user problems in deployment.
Do we redesign? You bet! Iteration works.
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Deliver the goods.
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We work with your programmers and designers to ensure timely and
effective delivery at each step of the way. Get those hits!
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