Technical Team

Noel Holmes,
MBA, CUA
V.P. Central Region

Job at HFI

• Executive Director, AR, LA, NM, TX
• Helping companies put in to practice their vision of treating their customers right
• Managing and mentoring technical staff
• Leading teams in creating exceptional interface solutions (ones that look great and work well)

Experience

Noel has been in the Customer Experience field for more than 20 years beginning as a user manual writer for Apple peripheral products (where the manuals served as interface specifications). He has lead the User Interface teams at Leisureplanet, Scient, Prodigy and Travelocity. He has introduced several companies to the roles of Information Architect and Front End Technologist.

Education

Noel invested some quality and quantity time earning three undergrad degrees in Video/Film, Marketing and English at SMU. He completed the Executive MBA course at SMU/Cox School of Business with the love and support of his absolutely stunning and brilliant wife Noel (yes), and his handsome and daring twin boys.

Favorite Projects

Noel likes to dig into complex issues and drive toward solutions that make the user say, "Well, of course that makes sense. How else would you do it?"

Areas of Interest and Design Orientation

• Consumer-facing Web
• Human Factors Engineering
• Interactive Voice Response (IVR)
• Text/Blog Mining
• Analytics
• Mobile Solutions
• Customer Profiles
• Marketing/Product Strategy

Hobbies and Special Interests

Water sports, travel, magic (tricks), snow skiing, archery, scouting, camping, books by Terry Pratchett, and Movies/Films

Favorite Food

Just about all kinds – REALLY love Tex-Mex and Thai.

Character

Easy-going and passionate, equitable and disruptive (in a good way). Oh, and creative as... {reader: place your own really creative something here that would resonate with you as an analogy... I'm fresh out of ideas}.

Technical Team