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Domains & Technologies
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Since its inception, HFI has done extensive human factors work in almost
every domain and technology, such as:
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Telecommunications systems are at HFI's core. Company president Eric
Schaffer worked first at AT&T Long Lines, then for four years at Bell
Labs. He did human factors design and development work on accounting systems
and advanced office technology. Eric participated in the development of
the Bell System Procedures (BSP) on Human Factors.
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Since its inception, Human Factors International has done extensive human
factors work in the telecommunications industry, including GUI and Web/Intranet
standards, user interface design, usability testing, high-level interface
architectures, and usability training.
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Usability issues in telecommunications
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- Managing large numbers of functions, features, and options
- Simplifying telephony's inherently complex and technical nature
- Optimizing for large numbers of diverse users
- Human factors is especially critical for:
- Customer service applications
- Facilities used directly by customers, such as VRUs, Web-based
customer service, VON (Voice Over the Net), bill design, etc.
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Some of our clients:
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Bell Canada
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UI design
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Sophisticated voice response system
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Plant Equipment
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UI design
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911 emergency response touch panel system
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Bell Atlantic
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Design
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Online billing system
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Cincinnati Bell
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UI design, GUI standards
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UI Design, GUI standards
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Alltel
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High-level UI architecture
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Call center application
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Subscriber Computing
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High-level architecture, GUI standard
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MCI
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Expert review, high-level architecture
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HR application
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Ameritech
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Expert review, UI design
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Artificial intelligence application
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Sprint
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Expert review
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Bill viewing and bill paying module for Web
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Sprint PCS
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Expert review, standards
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Intranet
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PageNet
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High-level UI architecture, expert review
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Call center application
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Southwestern Bell
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Expert review
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IVR application
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Call 1-800-242-4480, or Request
more information
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