Testimonials

"Our partnership with HFI has given us access to a vast storehouse of knowledge in the field of user design engineering. This has helped us in revisiting the brand, keeping user focus in mind, and creating a product that is not only user-friendly, but promises to set standards in the industry."

Dinesh Wadhawan
CEO
Times Internet Ltd

"Calvert Foundation is fortunate to have an extremely generous and loyal group of supporters, and we needed to enhance our website in a way conducive to growing that community. HFI identified key elements that could make an immediate difference in the experience visitors have on our website, and helped us realize our untapped potential for engaging new visitors. We had many of the tools in place, but HFI gave us clear and feasible ways to simplify the language, the look and feel, and the overall steps someone might take in getting to know us. On top of it all, they were evocatively honest, refreshingly sincere, and truly fun to spend time with. I really look forward to working with them again."

Carrie McGarry
Marketing & Communications
Calvert Foundation

"'Put customers first' is one of TD Bank Financial Group's six guiding principles. On the Web, that means delivering the best user experience possible. To that end, we have worked extensively with HFI to ensure we put customers first across all of our Web properties. HFI's expertise in user-centered design, its understanding of financial services, and its high level of professionalism have proved invaluable in pursuit of our customer goals."

Steve Gesner
Chief Technology Officer
TD Bank Financial Group

"We are extremely happy with HFI and their review. Their independent, analytical and direct answers (not just nice pictures but constructive and actionable recommendations) are being utilized already. We commend the HFI team!"

ISI Emerging Markets – www.securities.com
A Euromoney Institutional Investor Company

"In terms of system projects, this has probably been one of the more successful projects in our organization. And it has been well received. Now we have the president of our company using this [Intranet] tool, right down to the individual on the shop floor and in the field. That's very gratifying for us to know, that we have a tool that is actually being used – from the casual user to the expert user."

Jeff Thompson
Corporate Presentation Layer Business Lead
Syncrude Canada, Ltd.

"Before HFI helped us redesign our Intranet, ARINC's employees had trouble finding what they were looking for. People had to navigate through department subsites that each looked very different from one another. The results of the usability tests and card sorts have given us an Intranet which is much more cohesive and user-friendly. HFI also taught our Web team how to use these great new methods to create future Intranet pages on our own."

Carol Bowman
Intranet Webmaster
ARINC

"Our usability team saw the value in acquiring an 'outside' accreditation and pursued HFI's certification program. We've now had many successes and an ever-widening circle of people seek our expertise. The value of usability is being recognized by an ever-increasing population within our company."

Pat Malacek, ABP, CUA
User Experience Manager
A.G. Edwards & Sons, Inc.

"HFI's team of usability experts and customer-centric approach were key factors in Staples.com winning a 'Best Business-to-Business Site' award. As with any good partnership, HFI shares the Staples.com vision of creating outstanding customer service through a great Web experience."

Colin Hynes
Director of Site Usability
Staples.com

"HFI's expert team took our site to the next level. Given the significant increase in usability, I view this investment as money well spent that provides a tangible return and significant impact for California citizens and our business partners."

Russ Reece
Portal Business Manager
California Franchise Tax Board, California State Government