Free Resources

Articles on Usability

Seven Common User Experience Mistakes To Avoid In Financial Services n>genuity - Spring 2012	April McGee discusses the seven most common mistakes and how to avoid them.
Wunderlist's Cross-Platform Acquisition & Onboarding Process UX Magazine - April 2012	Sachendra Yadav describes onboarding, the process of familiarizing people with a new system and how Wunderlist provides a simple and user friendly task management experience which can be synchronized across PC and most tablets and smartphones..
L.A. Tests Beta Version of Website, Plans to Relaunch Government Technology - January 2012	Sarah Rich reports that the City of Los Angeles retained a usability expert from Human Factors International to assist with its first major website update in 14 years.
Three Strategies for Industrial-Strength Customer Centricity n>genuity - Winter 2012	Dr. Eric Schaffer addresses the question: With the increasing tangle of regulations and limits, how can a card business stay profitable?.