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Mr Mobile Usability on the iPhone, Blackberry and beyond
SMS Text News – May 7, 2008 |
This is 12-minute video interview with Scott Weiss, Executive Director of HFI-Europe. He talks about future trends in mobile usability. |
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CHI '08: Usability and Cultural Complexity
Usability News – April 19, 2008 |
Joanna Bawa of UsabilityNews interviewed Elisa del Galdo at CHI in Florence for this article about international and cross-cultural testing and research. How does it all work, and where is it taking us? |
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What SEO/SEM Professionals Should Know About Website Usability
Search Engine Land – April 10, 2008 |
Shari Thurow, author of Search Engine Visibility, interviews HFI's Susan Weinschenk and other usability professionals for this article. |
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Human Touch
New Design – March 17, 2008 |
This article in New Design Magazine looks at the user centered design career of Scott Weiss, Executive Director of Human Factors Europe.
(Article reproduced by kind permission of New Design Magazine.) |
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Technology: world wise web design
Best Practice – February 14, 2008 |
Article written by Jerome Nadel, Chief Experience Officer of Human Factors International. "The right website can help drive new customers to your business, but only if you apply the new rules of web design."
(Article published in Best Practice, an Accountancy Age publication, on 14 February 2008.) |
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A "Usable" Career
EducationTimes.com – February 5, 2008 |
Shashank Deshpande, Chief of Technical Staff for HFI-India, is quoted in this article on the growth of usability in India |
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Web 2.0: people not products
The British Computer Society – January, 2008 |
Whatever a site's conversion goal, it's now about people rather than products or services, argues Mona Patel, Executive Director of Human Factors International.
(Article reproduced by kind permission of BCS. Copyright retained by BCS. No reproduction without permission.) |
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KM PAST AND FUTURE: Web 2.0 kicks it up a notch
.KM World – December 28, 2007 |
Chief Experience Officer Jerome Nadel is quoted in this article on the effect of Web 2.0 on the world of knowledge management. The writer points out that "effective user experience design is a linchpin for KM". |
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Usability gets personal
.Net Magazine – December 11, 2007 |
Article by Nigel Grace, HFI's Managing Director for Europe. "Web 2.0 signals a radical shift in best practices for user experience, presenting exciting challenges for today's web designers and usability professionals."
(Article reproduced by kind permission of .net Magazine. Copyright Future Publishing. No reproduction without permission.) |
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Designing a user friendly product
Times of India – November 19, 2007 |
Sarit Arora, Group Lead, HFI-India, is quoted in this article about usability by Times of India writer Dhanya Krishnakumar. |
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Social networking: network gain
Accountancy Age – September 29, 2007 |
In this article Nigel Grace, HFI's Managing Director for Europe, discusses how companies should be using today's collaborative technologies to improve business performance.
(Article published in Accountancy Age on 29 September 2007.) |
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An 'A' Student
Computerworld – June 18, 2007 |
This is a compelling story of Commonwealth Financial Network's Keri Donahue and how she took HFI's user-centered design courses and got her Certified Usability Analyst designation to help her move from HR to Web usability. |
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The human face of product development
Eureka: Innovative Engineering Design – June 12, 2007 |
Tom Shelley interviews HFI's Apala Chavan on the latest thinking in how to ensure that products truly fulfil customer needs and aspirations – and succeed in the marketplace. |
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Facelift: Users redesign Indiatimes.com
Indiatimes.com – May 7, 2007 |
This article discusses the redesign of Indiatimes.com under the guidance of HFI. In the words of Apala Chavan, HFI's VP of Asia: "Being credited for overhauling the web properties for one of the most important media houses in india is no laughing matter!" CEO Eric Shaffer is quoted in the article. |
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Keep Your Web Customers Coming Back
Cisco Innovators – March, 2007 |
Eric Adams of Cisco Innovators interviews HFI's Susan Weinschenk, Chief of Technical Staff for this article on the importance of persuasion, emotion, and trust in designing Web sites to drive conversion. |
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Must Usability Die?
Usability News – August 17, 2006 |
This article by HFI's Elisa del Galdo and Jason Williams of our London office, addresses some criticism of the usability field. It encourages practitioners to be better trained and those who hire them to demand the highest quality from the profession. |
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How easy is it to use your website?
MoneyWeb – August 14, 2006 |
This reporter for this South African article interviewed Nigel Grace, Managing Director of HFI Europe. They discussed the role of user-centered design in the creation of successful online banking sites. |
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Cleaning
up for the housekeeper or why it makes sense to do both Expert Review
and Usability Testing
The UPA Voice – November, 2004 |
Kath Straub, HFI's Chief Scientist, contrasts the unique aspects of expert
reviews and usability testing. The usability goals they address are different.
Know when to use which one, and when to use both. |
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How
Ergonomics Almost Stopped the California Recall
Ergonomics Today/Ergoweb – October 7, 2003 |
HFI's Kath Straub and Susan Weinschenk are quoted in this article that
looks at some of the usability issues that affect the reliability of voting
machines. |
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Keep
out the Clutter
Businessworld – June 30, 2003
|
Shelley Singh of Businessworld discusses multi-utility cellphones and
the need for user-friendly Web sites. She quotes HFI's CEO Eric Schaffer
and HFI India's Managing Director Apala Lahiri Chavan. (Please
note that the correct URL for Citibank, India, mentioned at the end of
the article, is www.online.citibank.co.in) |
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Another
View: Do Web sites put agencies’ best faces forward?
Government Computer News – March, 2003 |
Hal Miller-Jacobs, Managing Director at HFI's Boston office, talks about
the growing dependence on government Web sites by citizens looking for
information, and the critical need for usability engineering. |
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Usability
Is Next to Profitability
BusinessWeek Online – December, 2002 |
BusinessWeek Online's Jane Black interviewed HFI's Eric Schaffer for
this article on software's next stage – usability. She points out
the changing landscape in software development as more and more companies
take user expectations seriously. |
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Avoid
the mouse trap
The Delaware News Journal – November, 2002 |
Dale Dallabrida of the News Journal writes about the pitfalls of relying
too heavily on the mouse to navigate through applications and Web sites.
HFI's John Sorflaten is quoted in this article. |
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Giving
the Human Touch to Software
StickyMinds.com – 2002
|
Yogita Sahoo of Mindfire Solutions discusses the importance of knowing
users’ expectations in order to deliver better usability. She acknowledges
HFI's Eric Schaffer and Mahesh Menon for their help with the article. |
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Making
do
Federal Computer Week – October, 2002 |
Brian Johnson of Federal Computer Week talks about the challanges government
agencies face when trying to make their Web sites both accessible and
usable. HFI's Eric Schaffer is quoted in this article. |
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User-Friendly Web Sites Keep Agencies in Touch With Citizens
Federal Times – August, 2002 |
Dr. Bob Bailey, Chief Scientist for HFI, discusses the importance of
usability in government Web sites. The Web has become a crucial tool to
disseminate information to citizens, but poorly done Web sites can drive
a wedge between government and the people. |
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Giving
micro-finance the IT edge
Express Computer - July, 2002 |
India's number one IT business weekly discusses Hisaab, a micro-finance
software product aimed at low literacy users. HFI India has been working
on the interface to make it easy to use for those with little computer
and reading experience. |
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Helping
Businesses Evaluate Their Internet Presence
NY Times – June, 2002 |
Karen Bannan interviews HFI's CEO, Eric Schaffer, and others about the
importance of usability testing in terms of brand acceptance. |
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Easy
Reader: an old technology may be the answer to content delivery woes
edesign – January, 2002 |
This article by Ariana Donalds discusses RSVP (Rapid Serial Visual Presentation),
a possible solution for delivering content on small hand-held screens.
Eric Schaffer talks about FlashReader, a version of RSVP developed by
HFI. |
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Where
am I?
Know
thy user
Get
organized or get lost
Online Learning Magazine – October 2001 to January, 2002 |
Three articles by Patti Shank of Online Learning Magazine. She discusses
usability principles that she learned at HFI's seminar The
Science and Art of Effective Web Design. |
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Tests
Require Constant Feedback
eWeek Magazine – January, 2002 |
Matt Hicks of eWeek Magazine interviewed HFI's Director of Training,
Phil Goddard, in this piece on usability testing. Phil points out the
need for different kinds of testing at various stages of the development
cycle to create a successful Web site.mmm |
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How
to make sure the customer comes first
InfoWorld – October, 2001 |
In this article Mark Leon of InfoWorld discusses the relationship between
development and usability. Hal Miller-Jacobs and Meena Venkateswaran of
HFI are quoted. HFI's work with Staples.com is also presented. |
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A
Singular Focus
PC Magazine – September, 2001 |
Sarah L. Roberts-Witt of PC Magazine discusses the recent usability initiative
of Staples.com. The article quotes HFI's CEO Eric Schaffer. This article
also appeared on StickyMinds.com and under the title "Staples.com:
Yeah, it's usable" on ZDNet. |
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Site
Design as Business Decision
PC Magazine – August, 2001 |
Sarah L. Roberts-Witt of PC Magazine discusses the recent usability initiative
of CancerNet.
The article credits HFI for helping with the site redesign and quotes
HFI's CEO Eric Schaffer. |
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Making Your Site More Usable
Office.com – March, 2001 |
James R. Dukart of Office.com interviews HFI's CEO Eric Schaffer about
the hottest usability issues affecting e-commerce. |
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Imagine:
You Complete Your Site and Then Discover.... You Forgot Accessibility
Everyone.net newsletter – February, 2001 |
Bernard Sherman and Terence de Giere of HFI discuss how to handle an
emerging requirement for Web design – accessibility. The US Government
has mandated that all government sites must be accessible for disabled
users by June 21, 2001. How will this affect your development programs? |
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Quickness
and Usability Keys to Successful Web Sites
Bank Systems and Technology Magazine – February, 2001 |
In this article Eric Schaffer, CEO of HFI, discusses the importance of
usability in the world of online banking. "The essential questions
are always: Can users learn the structures easily? Are there key functions
missing? Which functions can be left out? Where are users getting stuck
or confused? Do the component parts work well together?" |
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Karate
Kid Meets the eLearning Business Machine
LineZine's Learning in the New Economy – January 19, 2001 |
John Sorflaten of HFI wrote this article. He discusses the intelligent
approach to elearning. "Good interface design is cheap when you consider
not only the training it saves, but also the productivity increases it
brings. Needless to say, even elearning applications can benefit from
good interface design." |
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Company Utilizing Ergonomics to Design Award-Winning Web Sites
ergoweb.com – January 2, 2001 |
Joan Guetschow of ErgoWeb outlines the seven awards won recently by HFI
clients Dell.com, Staples.com, CancerNet, and the National Institute of
Neurological Disorders and Stroke (NINDS). Ergoweb.com is described as
"the authoritative source for top breaking ergonomics news." |
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Logical
Clicks are Better than Fewer Clicks
Computer Sweden – November 23, 2000 |
Erik Geijer writes an opinion piece on the importance of a clear site
structure. He recommends HFI's UI Design Update newsletter for those who
want the truth about design principles. The article is in Swedish: an
English translation can be found here. |
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Latest
hot trend tests usability of Web sites
Advertising Age – October 3, 2000 |
Patricia Riedman of Advertising Age discusses the dangers of rushing
to release an e-commerce site without doing usability testing. Features
discussions with Harley Manning of Forrester Research, Donn Seidholz,
CEO of Net in Focus, and Jay More, President of HFI. |
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Human Factors Aims to Fix the Feel of the Web
Investor's Business Daily – October 2, 2000 |
Julie Mitchell of Investor's Busines Daily discusses human factors engineering
with HFI CEO Eric Schaffer in their Internet and Technology section. |
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The
Human Factor – Engineers focus on site usability
Computer Reseller News – August 28, 2000 |
Reporter Amy Rogers interviews HFI President Jay More for an article
in CRN's column on Upstarts and Start-Ups. Jay discusses the scientific
approach that HFI takes to improving Web sites. |
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Five Steps to Unlocking
a Web Site's Potential – pdf file – (134K)
IT Professional – July/August, 2000 |
Ed Israelski, former HFI Chief of Technical Staff, Eastern Region, presents
a systematic approach to the application of human factors principles to
ensure customer satisfaction.
(© 2000 IEEE.
This material is presented to ensure timely dissemination of scholarly
and technical work. Copyright and all rights therein are retained by IEEE.
All persons copying this information are expected to adhere to the terms
and constraints invoked by IEEE's copyright.) |
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Usability Testing – Use It or
Lose It
NewMedia.com – May 31, 2000 |
Writer Celia Skipton talks with HFI Project Director Cathy Gaddy and
Senior Specialist Ross Moser on the value of usability testing. |
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A
Better Way For Web Design
Information Week – May 1, 2000 |
Eric Schaffer, CEO of HFI, gives his opinion on user-centered design
in an opinion piece for Information Week. |
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Web
Accessibility for the Disabled
Washington Technology – May 1, 2000 |
HFI Project Director John Sorflaten, Account Executive Ed Frease, and
Technical Specialist Terence de Giere are quoted in this article that
discusses recent laws on Web accessibility for the disabled. |
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Often,
the bells and whistles backfire
Monitor on Psychology – April, 2000 |
Catherine Gaddy, Ph.D. discusses how human factors psychologists are
intervening to make Web sites more user-friendly. This is a publication
of the American Psychological Association. |
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National
Cancer Institute revamps Web site
CNN – November, 1999 |
Hal Miller-Jacobs of HFI guided the usability engineering effort for
the redesign of CancerNet, the Web site of the National Cancer Insititute.
This is an article on the new design that appeared on CNN.com and in Federal
Computer Week. |
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Art.com
Paints a Clearer Picture for Shoppers
CIO Web Business Magazine – October 1, 1999 |
Art.com adds new user-centered features to its site after some help from
Human Factors International with usability testing. |
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The
Emperor's New Web Site
Intranet Design Magazine |
HFI directors Eric Schaffer and John Sorflaten show that crafting an
effective Web site takes more than HTML & animated GIFs. This humorous
essay will help you avoid four usability pitfalls – or keep your
contractor from making them. |
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