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"An Award-Winning Commitment to Usability: Verizon Turns HFI Training into Improved Service for Customers and Wins Industry Awards for Online Customer Service Excellence"

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Free case study
An Award-Winning Commitment to Usability: Verizon Turns HFI Training into Improved Service for Customers and Wins Industry Awards for Online Customer Service Excellence

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verizon

Verizon.com needed superior user experience design to provide the best online service for its customers. It chose HFI training for its E-Commerce team — and leveraged that usability expertise to win “Best in Class” from The Customer Respect Group and “Ten Best Web Support Sites” ranking from the Association of Support Professionals (ASP).

In this webcast, April McGee, HFI’s VP Eastern Region and Mark Studness, Director of E-Commerce at Verizon.com explore Verizon’s commitment to great user experience and review their award-winning websites from a UX perspective.

Join April and Mark as they present an outstanding case study on Verizon.com’s successful integration of its online customer service interfaces into one seamless presence.

  • The Challenge: Design the best online account management and eSupport experience for seamless customer service at Verizon.com
  • The Approach: Meeting user expectations with user experience training
  • The Results: Industry-leading integration, award-winning customer service, clear cost savings

The broadcast includes audio/video and slides, concluding with a live Q&A session where you can submit questions.


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