HFI's User Experience staff consists of dedicated professionals with significant field experience overlaid on advanced degrees (mostly in Human Factors, Psychology or Cognitive Science). They are renowned for being scientifically informed, yet pragmatic. To maintain this ability, HFI carefully balances project assignments so that our staff members spend 60% or more of their time doing hands-on user-centred analysis and design, either from scratch or to enhance existing products or designs. In addition, HFI staff members spend about 20% of their time evaluating and formally testing interfaces and products designed by other people– both HFI designs or redesigns of others' application designs. The remaining 20% is spent training other professionals about user-centred design and usability testing.

This multi-disciplinary approach ensures that HFI's user-centred designs and recommendations are meaningful and current, and design decisions are informed by project-specific and industry-specific input.

Nigel Grace: Managing Director for Europe.

Nigel has been with HFI since 1993, when he began as a regional sales manager. During this time, he advanced to Director of Business Development and established long-term relationships with clients throughout the western United States and Europe, including Bell Canada, Chevron Texaco, Hewlett Packard, Intel, and Sun Microsystems. He is now Managing Director for HFI's operations in Europe.

Tel: +44 (0)77 487 12694
Email: nigel@humanfactors.com

Kate Rawlinson: Administration

Kate is a Bristol Law Graduate with a background in advertising, and provides the welcoming reception at HFE and administrative support to our team.

Tel: +44 (0)207 290 3430
Email: admin-europe@humanfactors.com

Arno Bublitz: Territory Manager for Continental Europe

Arno Bublitz has recently joined HFI. Based in Hamburg, Arno is building HFI's local market presence in Germany, as well as Scandinavia and Eastern Europe. A consultant since 1999, he has led software usability and user interface design projects for a range of blue-chip companies, including Lufthansa, E.ON, Evonik, Otto and TUI. He also lectures in usability research at the University of Applied Sciences in Kiel.

Tel: +49 (173) 2091 805
Email: arno.bublitz@humanfactors.com

David Bell: Project Director at Human Factors Europe

David's specialties are user-centred design, project management in the mobile telecom and Web environments. He has an MSc in Advanced Methods in Computer Science – Human Computer Interaction from Queen Mary College, London University. As well as working on consulting projects for clients in Europe and South Africa, David also teaches HFI's user-centered design courses.

Tel: +44 (0)77 7550 5224
Email: david.bell@humanfactors.com

Robert Gillham: Project Director at Human Factors Europe

Rob joined HFI Europe in 2008, having worked in user experience consulting in the UK and internationally for six years prior to this. He has led and conducted user-centred research and design projects across Europe and beyond for such diverse clients as banks, airlines, government departments, consumer electronics manufacturers and mobile handset service providers.

He has an active interest in best practices for cross-cultural design and usability testing and has published several papers on the subject as well as being an regular contributor to industry events on the subject.

Rob gained an MSc in Human-Computer Interaction from University College London in 2002. Prior to his career in usability, he gained his bachelors degree in Business Information Systems and worked in software development.

Tel: +44 (0)207 290 3430
Email: robert.gillham@humanfactors.com

Tomasz Kuskowski: Usability Training Manager

For several years Tomasz has ran prestigious conference centres in London. Having worked with high profile clients (including AIG, PricewaterhouseCoopers, London Metal Exchange, Metropolitan Police, Chiltern Railways) he has acquired extensive knowledge in the field of events management and customer service. Before coming to London, in 2003 he graduated with Masters Degree in Law and Public Administration.

Tel: +44 (0)207 290 3436
Email: tomasz.kuskowski@humanfactors.com

Jimmy Morgan: Account Executive UK and Southern Europe

For nearly 15 years, Jimmy has been involved with product and service development, with an empathy for the experience of the user. He is the go-between for international teams in usability research and user-centred design projects. Jimmy has specific experience in user interface design for business systems and a particular passion for cross-cultural research. Before his current role in relationship management, Jimmy spent many years performing usability testing, training and ethnographic research in 4 continents for the communications, financial, insurance and medical sectors. Human Factors International is closely involved with the School of Human Centred Systems at City University London, where Jimmy studied for his MSc in Business Systems Analysis & Design.

Tel: +44 (0)20 7290 3433
Email: jimmy.morgan@humanfactors.com

Jonathan Kiekbusch: Director of Sales

Jonathan Kiekbusch is our new dynamic Director of Sales with three years experience in technical sales with a good basic background in usability and UX. He hails from Berlin and is German with fluent English. His last position was sales manager for Europe for Neev Technologies based in Bangalore, India. Jonathan is based in the London office for maximum team focus while serving Germany as well as Central and Northern Europe .

Tel: +44 (0)207 290 3432
Email: john.kiek@humanfactors.com