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Institute for Customer Experience
UX Marketplace
Make your investment work in digital customer experience
Make your investment work in quality digital customer experience (4:41 min)
Why Choose HFI, with Catherine Gaddy
Why Choose HFI (1:25 min)
What Every CEO Needs to Know about Creating an Effective User Experience Practice
What Every CEO Needs to
Know About UX (1:59 min)
Difference between UX Strategy and Institutionalization Strategy, with April McGee
UX Strategy vs. I-19 Strategy
(3:29 min)
UX Marketplace
UX Marketplace (5:44 min)
Institutionalization of Usability
Institutionalization of
Usability (1:24 min)
The Golden Thread of UX
The Golden Thread
of UX (2:20 min)
Ecosystem Research, with Apala Lahiri Chavan
Ecosystem Research
(5:46 min)
Building Industrial Strength User Experience
Building Industrial Strength
User Experience (3:54 min)
UX Strategy
UX Strategy
(2:26 min)
Designing for Emerging Markets
Emerging Markets Design
(5:59 min)
UX in India, with Saurabh Gupta
UX in India (3:24 min)
Process of Persuasive Design
Process of Persuasive
Design (1:59 min)
CUA and CXA Certification
CUA and CXA
Certification (3:54 min)
The Future of UX
The Future of UX
(2:44 min)
UX in China, with Baili Liu
UX in China
(1:06 min)
Cross Cultural Design
Cross Cultural Design
(5:59 min)
Understanding Ecosystems
Understanding Ecosystems (2:24 min)
More About Ecosystems
More About
Ecosystems (2:59 min)
UX and Health Care, with Jeff Horvath
UX and Health Care
(1:04 min)
UX Enterprise: The Future of UX Work
UX Enterprise: The Future
of UX Work (2:58 min)
UX and Call Center ROI, with Jeff Horvath
UX and Call Centers
(1:06 min)
UX and Banking, with April McGee
UX in Banking and
Finance (2:44 min)

HFI Training

344 Courses Taught in 2012

Designing for Mobile
Singapore Jun 12-14
Washington, DC Jun 24-25
Chicago Jul 11-12
London Sep 18-19
Singapore Sep 25-26
PET Design
Johannesburg Jun 3-5
Cape Town Jul 8-10
New York Jul 22-24
San Francisco Sep 23-25
The PET Architect
Johannesburg Jun 6-7
Shanghai Jun 27-28
Cape Town Jul 11-12
New York Jul 25-26
San Francisco Sep 26-27
Design for the Big
New York Aug 12-14
Johannesburg Aug 19-21
Shanghai Aug 28-30
San Francisco Oct 14-16
Institutionalization of UX
New York Aug 15-16
Johannesburg Sep 9-10
San Francisco Oct 17-18
Shanghai Oct 30-31
User-Centered Analysis
Chicago Jun 3-5
London Jun 24-26
London Jul 8-10
Seattle Jul 15-17
Cape Town Jul 15-17
Washington, DC Aug 5-7
Practical Usability Testing
Shanghai May 30-31
Chicago Jun 6-7
London Jun 27-28
Singapore Jul 11-12
Seattle Jul 18-19
Cape Town Jul 18-19
Washington, DC Aug 8-9
Web & Application Design
Chicago Jun 10-12
London Jul 1-3
Singapore Jul 8-10
Seattle Jul 22-24
Shanghai Jul 29-31
Cape Town Aug 5-7
Washington, DC Aug 12-14
Putting Research into Practice
Chicago Jun 13-14
London Jul 4-5
Seattle Jul 18-19
Johannesburg Aug 5-6
Washington, DC Aug 8-9
Cape Town Aug 8-9

Join the 4386 professionals who know that HFI certification is one of the best career investments you can make.

CUA of the Month
Jennifer Gracey of Sogeti

HFI Speakers

Need a keynote speaker at your event?

Eric Schaffer Eric Schaffer, PhD, CPE, CUA, CXA, CEO and Founder

Apala Lahiri Chavan Apala Lahiri Chavan, MA, MSc, CUA, CXA, Chief Oracle & Innovator

Catherine GaddyCatherine Gaddy, PhD, CUXP, CUA, CXA, UX Strategist

Topics include:
• Institutionalization of Usability
• Persuasive Design
• UX Certification
• Emerging Markets Design
• User Experience Strategy

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NEWS

  • Interview with Eric Schaffer, NASSCOM, May 13
  • Eric Schaffer speaks at Shanghai Pudong Software Park: A Panoramic Overview of Advanced UX Strategy, Innovation, Persuasion Engineering and UX Institutionalization, May 7
  • Saurabh Gupta speaks at TechEd 2013 in Bengaluru and Pune: 7 Misconceptions about User Experience
  • Mahindra Comviva Partners with Human Factors International to Bring Renewed Focus on User Experience
  • UX Futurists Conference Swedish and Indian UX professionals meet in Chennai; discuss the future of mobile
  • The emerging role of VP of UX: which path is right for me?
  • 2012 Social Media Leadership Awards Institute of Customer Experience wins in customer service category
  • Estonia, November 15: HFI-Europe's Chris Lock presents at Pan-Baltic World Usability Day 2012
  • New York, November 8 NYC UXPA and Bloomberg present, The Usability of Financial Systems.
  • China, November 8-11 HFI-China participates in a 3-day conference and is also a sponsor of User Friendly 2012 in Beijing.
  • Rolta Limited renews Level V Certified Practice in Usability
  • Article in UX Matters – UX Strategy: The Heart of User-Centered Design
  • Article in Information Week – What every CIO needs to know about user experience design
  • Interop – Dr. Eric Schaffer presents Is User-Experience in your company’s DNA? October 10, 2012 in Mumbai, India
  • SpeechTEK – April McGee participates in a panel of leading user experience consultants on Challenges of Cross-Channel Experiences, August 13, 2012 in New York, NY
  • Women in Tech – Apala Lahiri Chavan participates in a panel of women in technology on Starting & Succeeding as a Woman Entrepreneur, June14, 2012, 7:15 pm, in Bangalore, India.
  • UPA 2012 – Mary Michaels and Catherine Gaddy present on Establishing Rapport and Matching Communication Styles with Test Participants, June 5, 2012 in Henderson, NV. Meet HFI at booth #11 June 4-8.

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HFI shares the science behind user experience design.

Webinar

Join Dr. Eric Schaffer and guest Harley Manning of Forrester Research as they discuss Industrial Strength Customer-Centricity in this free webinar.

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