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Consulting Services

Expert Usability Review

HFI's expert usability review provides an immediate tactical analysis of the user experience of your Web site, Web application, GUI application, or Intranet. You receive a prioritized list of changes to correct confusing elements of the current design. The result is a redesign solution that leads to an enhanced user experience.

Features Benefits
A structured walkthrough of typical tasks by our human factors specialist. Quick identification of ergonomic showstoppers.
Analysis of interface architecture and page flow efficiency including navigation bottlenecks. Consistency in task flows, and a match between task flow and screen flow.
Critique of detailed design issues including page layout, controls selection, color and wording. Organization of content so that users will quickly comprehend your message.
Prioritized list of selected and specific design changes. Suggestions, when implemented, will reduce errors, improve navigation, decrease training, and improve customer satisfaction.

Deliverables to our clients include a written report or a verbal presentation.


 Expert reviews are usability reality checks that result in immediate and concrete fixes to improve your customers' or staffs' experience. Fresh eyes review a design against industry standards and current research on how humans think and interact with things. An Expert Review is an important technique because it's often hard for designers to recognize usability trouble spots in their own designs. They created the task flow. They know how it works. When followed by Usability Testing, an Expert Review ensures that an organization's usability investment is optimized."
Mary M. Michaels,
MBA, CUA, CXA

UX Strategist, Director of Training
Human Factors International

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