Dr. Eric Schaffer has spearheaded the institutionalization of usability in companies throughout the world to make user experience design a routine part of the development process.
Since the early 1980s we have been training staff, writing methods, delivering customized standards, and doing large scale projects for customers. But that was just the start.
In 2004 Eric published How to Institutionalize Usability: A Step-By-Step Guide (Addison-Wesley)
Since these early days we have focused on supporting mature user experience design operations worldwide. There is no question. The global best practice for user experience design is having an internal team. It can not be done by external consultants, not even us. But we can help ensure that the setup and optimization of a UX Practice is efficient and successful. We also provide ongoing support for the most sophisticated UX practices.
As you set up a fully mature practice we can provide a complete and seamless suite of training, certification, methods, standards, and knowledge management tools.
We also provide full executive advisory and consultative support in setting up a user experience design practice.
While we work with you to build capabilities, we can concurrently do user experience design programs that both meet your short term tactical needs and provide a showcase that speeds institutionalization of user experience design into your organization.
As your organization matures, we provide a complete strategic resource for ongoing support.
We provide the training, certification, and tools that you need to maintain and grow your operation.
We also provide supplemental support for advanced activities like UX Strategies, Innovation, Persuasion Engineering, and cross cultural design.
In addition, we can provide dedicated teams on a long term basis. However, this is only available to organizations that have at least a Level III certified practice in usability.