UX Maturity Gap Analysis

Benchmark your UX operation against global best practices

Human Factors International offers The HFI Framework, a proven user-centered design methodology.

INSTITUTIONALIZATION DASHBOARD

Give us just two days!

We will provide a two day review of your UX practice and will identify gaps based on HFI’s Maturity Model and global experience helping to establish scaled UX operations.

We cover:

  • standards
  • training
  • facilities
  • tools
  • governance
  • staffing
  • methods
  • executive alignment
  • your capabilities building strategy
  • organizational placement and structure
  • knowledge management

Institutionalization Dashboard

Get a snapshot of your UX team’s position on the journey to mature and effective operation.

Human Factors International offers The HFI Framework, a proven user-centered design methodology.

Avoid the 24 perilous pitfalls

Learn what the 24 perilous pitfalls to building a mature UX practe are and how to avoid them.

    Human Factors International offers The HFI Framework, a proven user-centered design methodology.

    Executive Blunders

    1. Lack of interest
    2. Errors on where to invest
    3. Everyone wants to own it
    Human Factors International offers The HFI Framework, a proven user-centered design methodology.

    Piecemeal Ramps

    4. Halfway measures
    5. Broken roadmaps
    6. Missing parts
    Human Factors International offers The HFI Framework, a proven user-centered design methodology.

    Organizational Structure

    7. Lack of central group
    8. Where the central UX group sits
    9. Dividing research and design
    Human Factors International offers The HFI Framework, a proven user-centered design methodology.

    UX Leadership

    10. The theoretician
    11. The individual contributor
    12. The frightened pretender
    Human Factors International offers The HFI Framework, a proven user-centered design methodology.

    UX Staffing

    13. Piecemeal people
    14. Fanciful tasks
    Human Factors International offers The HFI Framework, a proven user-centered design methodology.

    The “Blue Pill”

    15. Feel-good programs
    16. Agile not informed by UX
    17. Customer journey mapping
    Human Factors International offers The HFI Framework, a proven user-centered design methodology.

    The Long Trail

    18. Governance
    19. Cultural acceptance
    20. Growing up the value chain
    21. Attrition
    22. Critical mass
    23. Keeping it current
    24. Maintaining discipline

Leverage our model & experience

HFI has developed a unique UX Maturity Model that will help you create an effective UX practice. It indicates levels of maturity similar to the standard progression of usability in organizations.

Large organizations and enterprises will benefit because the maturity model is easy to implement across teams and effectively measure the outcomes. It is backed up by the world’s most well-known certification-track: HFI’s Certified Practice in Usability™.

Human Factors International offers The HFI Framework, a proven user-centered design methodology.
Human Factors International offers The HFI Framework, a proven user-centered design methodology.

Your two day project plan

Objectives

  • Identify key areas of accomplishment and specific areas that need improvement – find the gaps that are holding your efforts back
  • Qualify for Level III-IV Certification if your practice meets those standards

Benefits

  • Identify concrete opportunities to improve your UX practice
  • Avoid and mitigate 24 perilous pitfalls to UX maturity
  • Demonstrate your level of maturity to your senior management

HFI activities during onsite visit

  • Interview key stakeholders
  • Briefing from organization leadership about UX operations
  • Review UX processes and facilities
  • Analyze the findings
  • Present a one-hour report

Deliverables

By the end of the two-days, HFI will provide:

  • Customized dashboard of UX maturity
  • PPT report outlining key findings and gaps in each area
  • HFI will also order and ship a framed certificate if you qualify forLevel III or IV Certification

Assumptions

  • HFI will be able to interview key stakeholders, including the executive champion if present
  • Client will share UX practices, representative standards, deliverables, and designs

Investment

This program is provided for a firm fixed fee of $34,800

Limitations

This offer is restricted to organizations with their main UX stakeholders and leadership within the contiguous United States

Human Factors International offers The HFI Framework, a proven user-centered design methodology.

Jay More

To learn more and schedule your UX Maturity Gap Analysis:

Contact Jay More
jay@humanfactors.com
(641) 680-9030

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