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Cool stuff and UX resources
Bibliography of Usability, User Interface Design, and HCI
Accessibility
Title | Author(s) |
---|---|
Accessibility for Everybody: Understanding Section 508 | Mueller, J.P. and Mueller, J., Apress, 2003. |
Building Accessible Websites | Clark, J., New Riders: Indianapolis, IN, 2003. |
Constructing Accessible Web Sites | Thatcher, J., Bohman, P., Burks, M., Henry, H.L., Regan, B., Swierenga, S., Urban, M.D., and Waddell, C.D., Birmingham, UK: Glasshaus, 2002. |
Designing for Older Adults: Principles and Creative Human Factors Approaches, Second Edition (Human Factors & Aging) | Fisk, Arthur; Rogers, Wendy; Charness, Neil. CRC Press 2009 |
Just Ask: Integrating Accessibility Throughout Design | Henry, Shawn Lawton. Madison, WI: ET\Lawton, 2007. ISBN 978-1430319528 |
Maximum Accessibility: Making Your Web Site More Usable for Everyone | Slatin, J. and Rush, S., Addison-Wesley, 2002. |
Web Accessibility: Web Standards and Regulatory Compliance | Kirkpatrick, A., Rutter, R., Heilmann, C., and Thatcher, J., Friends of ED, 2006. |
Analysis
Title | Author(s) |
---|---|
Business Processes: Modeling and Analysis for Re-Engineering and Improvement | Ould, M., Wiley, 2001. |
Contextual Design: Defining Customer-Centered Systems | Beyer, H. and Holtzblatt, K., Morgan Kaufmann: San Francisco, CA, 1998. |
Designing for Situation Awareness: An Approach to User-Centered Design | Endsley, M., Bolte, B., and Jones, D., CRC, 2003. |
Don't Make Me Think: A Common Sense Approach to Web Usability | Krug, S., QUE: Indianapolis, IN, 2000. ISBN: 0789723107. |
Focus Groups: A Practical Guide for Applied Research | Krueger, R. and Casey, M.A., Sage, 2005. |
Guide to Task Analysis | Kirwan, B. and Ainsworth, L.K. (Eds.), Taylor & Francis: London, UK, 1992. |
Making Use: Scenario-Based Design of Human Computer Interfaces | Carroll, J., MIT Press, 2000. |
Observing the User Experience: A Practitioner's Guide to User Research | Kuniavsky, M., Morgan Kaufmann: San Francisco, CA, 2003. |
Paper Prototyping: The Fast and Easy Way to Define and Refine User Interfaces | Snyder, C., Morgan Kaufmann: San Francisco, CA, 2003. |
Persona Lifecycle: Keeping People in Mind Throughout Product Design | Pruitt, J. and Adlin, T., Morgan Kaufman, 2006. |
Requirements by Collaboration: Workshops for Defining Needs | Gottesdiener, E., Addison-Wesley: Boston, MA, 2002. |
Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design | Constantine, L.L. and Lockwood, L.A.D., ACM Press: New York, NY, 1999. |
Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques (Interactive Technologies) | Courage, C. and Baxter, K., Morgan Kaufmann, 2005 |
Usability Engineering Lifecycle: A Practitioner's Handbook for User Interface Design | Mayhew, D., Morgan Kaufmann: San Francisco, CA, 1999. ISBN: 1558605614. |
Use Cases: Requirements in Context, (Second Edition) | Kulak, D. and Guiney, E., ACM Press: New York, NY, 2003. ISBN: 0-201-65767-8. |
User and Task Analysis for Interface Design | Hackos, J.T., and Redish, J.C., Wiley: New York, NY, 1998. |
User-centered requirements: The Scenarios-Based Engineering Process | McGraw, K.L., and Harbison, K., Lawrence Erlbaum: Mahwah: New Jersey, 1997. |
Cooperative Work
Title | Author(s) |
---|---|
Design for Community: The Art of Connecting Real People in Virtual Places | Powazek, D.M., New Riders: Indianapolis, IN, 2002. |
Online Communities: Designing Usability, Supporting Sociability | Preece, J., Wiley: Chichester, UK, 2000. ISBN: 0471805998. |
Smart Mobs: The Next Social Revolution | Rheingold, H., Perseus Publishing: Cambridge, MA, 2002. |
Social Navigation of Information Space | Munro, A.J., Höök, K., and Benyon, D. (Eds.), Springer: London, UK, 1999. |
Design
Title | Author(s) |
---|---|
100 Things Every Designer Needs to Know About People | Weinschenk, S. New Riders Press, 2011 |
A Project Guide to UX Design: For user experience designers in the field or in the making | Unger, R. and Chandler C., New Riders Press, 2009. |
About Face 2.0: The Essentials of Interaction Design | Cooper, A., IDG Books Worldwide: Foster City, CA, 2003. |
Communicating Design: Developing Web Site Documentation for Design and Planning (2nd Edition) | Brown, D.M., New Riders, 2010 |
Designing for Interaction: Creating Smart Applications and Clever Devices | Saffer, D., Peachpit Press, 2006. |
Designing from Both Sides of the Screen: How Designers and Engineers can Collaborate to Build Cooperative Technology | Isaacs, E. and Walendowski, A., Indianapolis, IN: New Riders, 2002. |
Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points | Matthew Linderman and Jason Fried. New Riders Press 2004 |
Designing Interactions | Moggridge, B., The MIT Press, 2007. |
Designing Web Usability | Nielsen, J., Peachpit Press, 1999. |
Designing with the Mind in Mind: Simple Guide to Understanding User Interface Design Rules | Johnson, J., Morgan Kaufmann 2010 |
Essential Guide to User Interface Design: An Introduction to GUI Design Principles and Techniques. (Second Edition) | Galitz, W.O., Wiley: New York, NY, 2002. |
GUI Bloopers: Don'ts and Do's for Software Developers and Web Designers | Johnson, J., Morgan Kaufmann, 2000. |
Human-Centered Software Engineering - Integrating Usability in the Software Development Lifecycle | Seffah, A., Gulliksen, J., and Desmarais, M., Springer, 2005. |
Inspired: How to Create Products that Customers Love | Marty, C. SVPG Press 2008 |
Multimedia and Hypertext | Nielsen, J., Academic Press, 1990. |
Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems | Krug, S., New Riders Press, 2009. |
Site-Seeing: A Visual Approach to Web Usability | Wroblewski, L., Hungry Minds: New York, NY, 2002. |
Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design | Constantine, L.L. and Lockwood, L.A.D., ACM Press: New York, NY, 1999. |
Sketching User Experiences: Getting the Design Right and the Right Design | Bixton, B., Morgan Kaufmann, 2007. |
Son of Web Pages that Suck: Learn Good Design by Looking at Bad Design | Flanders, V. and Peters, D., Sybex: San Francisco, CA, 2002. |
Sources of power: How people make decisions | Klein, G., The MIT Press, 1999 |
The Laws of Simplicity (Simplicity: Design, Technology, Business, Life) | Maeda, J., The MIT Press, 2006. |
Usability Engineering Lifecycle: A Practitioner's Handbook for User Interface Design | Mayhew, D., Morgan Kaufmann: San Francisco, CA, 1999. ISBN: 1558605614. |
User-Centered Web Design | Cato, J., Pearson Education: Harlow, UK, 2001. |
Web Bloopers: 60 Common Web Design Mistakes, and How to Avoid Them | Johnson, J., Morgan Kaufmann: San Francisco, CA, 2003. |
Web Form Design: Filling in the Blanks | Wroblewski, L., Rosenfeld Media, 2008 |
Web Navigation: Designing the User Experience | Fleming, J., and Koman, R., O'Reilly & Associates: Sebastopol, CA, 1998. |
Web Pages that Suck: Learn Good Design by Looking at Bad Design | Flanders, V. and Willis, M., Sybex: San Francisco, CA, 1998. |
e-Commerce
Title | Author(s) |
---|---|
E-Commerce Usability: Tools and Techniques to Perfect the Online Experience | Travis, D., CRC, 2002. |
Customer-Centered Design: A New Approach to Web Usability | Chandler, K. and Hyatt, K., Prentice-Hall, 2002. |
Designwhys: Designing Web Sites that Sell | Bowman, S. and Willis, C., Peachpit Press: Berkeley, CA, 2002. |
Submit Now: Designing Persuasive Web Sites | Chak, A., New Riders: Indianapolis, IN, 2002. |
General Usability and User Experience
Title | Author(s) |
---|---|
Don't Make Me Think: A Common Sense Approach to Web Usability | Krug, S., QUE: Indianapolis, IN, 2000. ISBN: 0789723107. |
Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications | Jacko, J.A. and Sears, A. (Eds.), Lawrence Erlbaum: Mahwah, NY, 2007. |
Human-Computer Interface Design: Success Stories,Emerging Methods, and Real-World Context | Rudisill, M., Lewis, C., and Polson, P., Morgan Kaufmann, 1995. |
Introduction to Usability | Jordan, P., Taylor & Francis: London, UK, 1998. ISBN: 0748407626. |
Measuring the User Experience: Collecting, Analyzing and Presenting Usability Metrics | Tullis, T. and Albert, B., Morgan Kaufmann, 2008 |
Tog on Interface | Tognazzini, B., Addison-Wesley, 1992. |
Usability Engineering | Nielsen, J., Morgan Kaufmann: San Francisco, CA, 1994. |
Usability Engineering Lifecycle: A Practitioner's Handbook for User Interface Design | Mayhew, D., Morgan Kaufmann: San Francisco, CA, 1999. ISBN: 1558605614. |
We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business | Libert, B., Spector, J., and Tapscott, D., Wharton School Publishing, 2007 |
Web Site Usability Handbook | Pearrow, M., Charles River Media: Rockland, MA, 2006. |
Wikinomics: How Mass Collaboration Changes Everything | Tapscott, D. and Williams, A.D., Portfolio Hardcover, 2008 |
Handheld & Mobile
Title | Author(s) |
---|---|
Handheld Usability | Weiss, S., Wiley, 2002. |
Mobile Interaction Design | Jones, M.and Marsden, G., Wiley, 2006. |
Mobile Usability: How Nokia Changed the Face of the Mobile Phone | Lindholm, C. and Keinonen, T., McGraw-Hill, 2003. |
Understanding Mobile Human-Computer Interaction | Love, S., Butterworth-Heinemann, 2005. |
Heuristic Evaluation
Title | Author(s) |
---|---|
Usability Inspection Methods | Nielsen, J. and Mack, R.L. (Eds.), Wiley: New York, NY, 1994. ISBN: 0471018775. |
Human Factors & Psychology
Title | Author(s) |
---|---|
Cognition in a Digital World | Van Oostendorp, H. (Ed.), Lawrence Erlbaum: Mahwah, NJ, 2003. |
Context and Consciousness: Activity Theory and Human-Computer Interaction | Nardi, B. (Ed.), The MIT Press: Cambridge, MA, 1995. |
Design of Everyday Things | Norman, D., Basic Books, 2002. |
Foundations of Cognitive Psychology: Core Readings | Levitin, D.J. (Ed.), The MIT Press: Cambridge, MA, 2002. |
Handbook of Human Factors and Ergonomics | Salvendy, G., Wiley, 2006. |
HCI Models, Theories, and Frameworks | Carroll, J.M. (Ed.)., Morgan Kaufmann: San Francisco, CA, 2003. |
Human Factors: Understanding People-System Relationships | Kantowitz, B. and Sorkin, R., Wiley, 1983. |
Human Performance and Ergonomics | Hancock, P.A. (Ed.), Academic Press: San Diego, CA, 1999. ISBN: 0-12-322735-6. |
Introduction to Human Factors Engineering (Second Edition) | Wickens, C.D., Gordon, S.E., and Liu, Y., Addison-Wesley (Longman Imprint): New York, NY, 2003. |
Psychology of Human-Computer Interaction | Card, S.K., Moran, T.P., and Newell, A., Lawrence Earlbaum: Hillsdale, NJ, 1983. |
Industry Specific
Title | Author(s) |
---|---|
Usability in Practice: How Companies Develop User-Friendly Products | Wiklund, M., Morgan Kaufmann, 1994. |
Usability: The Site that Speaks for Itself | Braun, K. Gadne, M. Haughey, M. Roselli, A., Synstelien, D., Walter, T., and Wertheimer, D., Glasshaus: Birmingham, UK, 2002. |
Information Architecture
Title | Author(s) |
---|---|
Information Architecture for Information Professionals | Batley, S., Chandos, 2007. |
Information Architecture for the World Wide Web (Third Edition) | Rosenfeld, Louis and Peter Morville, O'Reilly, 2006. |
Information Architecture: An Emerging 21st-Century Profession | Morrogh, E., Prentice-Hall, 2002. |
Information Architecture: Blueprints for the Web | Wodtke, C., New Riders: Indianapolis, IN, 2003. |
Web Usability and Navigation: A Beginner's Guide | Holmes, M., McGraw-Hill, 2002. |
Internationalization
Title | Author(s) |
---|---|
Beyond Borders: Web Globalization Strategies | Yunker, J., New Riders, 2002. |
International User Interfaces | Del Galdo, E.M. and Nielsen, J. (Eds.), Wiley: New York, NY, 2001. |
Usability and Internationalization of Information Technology | Aykin, N., Lawrence Erlbaum, 2004. |
IVR, Voice, Speech
Title | Author(s) |
---|---|
Designing Effective Speech Interfaces | Weinschenk, S. and Barker, D.T., Wiley: New York, NY, 2000. |
Unfinished Revolution: Human-Centered Computers and What They Can Do for Us | Dertouzos, M., Harper Collins: New York, NY, 2002. ISBN 006662067-8. |
Management
Title | Author(s) |
---|---|
Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice | Schaffer, E. and Lahiri, A., Addison-Wesley, 2013. |
Cost-Justifying Usability: An Update for the Internet Age (Second Edition) | Mayhew, D. and Bias, R., Morgan Kaufman, 2005. |
Institutionalization of Usability: A Step-by-Step Guide | Schaffer, E., Addison-Wesley, 2004. |
The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity | Cooper, A., Sams: Indianapolis, IN, 2004. |
Selling Usability: User Experience Infiltration Tactics | Rhodes, J.S., CreateSpace, 2009. |
Serious Play: How the World's Best Companies Simulate to Innovate | Schrage, M., Harvard Business School Press: Boston, MA, 2000. |
Persuasion, Emotion, and Trust (PET)
Title | Author(s) |
---|---|
Affective Computing | Picard, R.W., The MIT Press: Cambridge, MA, 2000. |
How We Decide | Lehrer, J., 2009 |
Neuromarketing: Understanding the Buy Buttons in Your Customer's Brain | Renvoise, P. and Morin, C., Thomas Nelson, 2007. |
Neuro Web Design: What makes them click? | Weinschenk, S., New Riders Press, 2008 |
Persuasive Technology: Using Computers to Change What We Think and Do | Fogg, B.J., Morgan Kaufmann: San Francisco, CA, 2003. |
Strangers to Ourselves: The Adaptive Unconscious | Wilson, T., Belknap Press of Harvard University Press, 2004 |
Stumbling on Happiness | Gilbert, D., Vintage , 2007 |
The Psychology of Influence | Cialdini, R., Harper Paperbacks, 2006 |
Yes! 50 Scientifically Proven Ways to be Effective | Goldstein, N.J., Martin, S.J., and Cialdini, R.B., 2008 |
Research Methods
Title | Author(s) |
---|---|
Customer Surveying: A Guidebook for Service Managers | Van Bennekom, F.C., Customer Service Press, 2002 |
Eyetracking Web Usability | Nielsen, J. and Pernice, K., New Riders Press 2009. |
Introduction to Experimental Design in Psychology: A Case Approach | Solso, R. and Homer J., Addison Wesley Longman, 1997. |
Mail and Internet Surveys: The Tailored Design Method 2007 Update with New Internet, Visual, and Mixed-Mode Guide | Dillman, D.A., Wiley: New York, NY, 2007. |
Thinking About Answers: The Application of Cognitive Processes to Survey Methodology | Sudman, S., Bradburn, N.M., and Schwarz, N., Jossey-Bass: San Francisco, CA, 1996. |
Remote Research: Real Users, Real Time, Real Research by Bolt | Tulathimutte, N. & T., Rosenfeld Media 2010 |
Standards & Patterns
Title | Author(s) |
---|---|
Design of Sites: Patterns for Creating Winning Web Sites | Van Duyne, D.K., Landay, J.A., and Hong, J.I., Addison-Wesley: Boston, NY, 2006. |
Designing Interfaces: Patterns for Effective Interaction Design | Tidwell, J., O'Reilly, 2006. |
Pattern Language for Web Usability | Graham, I., Addison-Wesley: London, UK, |
Statistics
Title | Author(s) |
---|---|
Designing and Conducting Survey Research: A Comprehensive Guide | Rea, L., and Parker, R., Jossey-Bass, 2005. |
Usability Testing
Title | Author(s) |
---|---|
Beyond the usability lab: Conducting large-scale online user experience studies | Albert, B, et al., Morgan Kaufmann 2010. |
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests | Rubin, J., Wiley: New York, NY, 2001. ISBN: 0471594032. |
Moderating Usability Tests: Principles and Practices for Interacting | Dumas, J. and Loring, B., Morgan Kaufmann 2008. |
Paper Prototyping: The Fast and Easy Way to Define and Refine User Interfaces | Snyder. C., Morgan Kaufmann: San Francisco, CA, 2003. |
Practical Guide to Usability Testing (Revised Edition) | Dumas, J. and Redish, J., Intellect: Exeter, UK, 1999. ISBN: 1841500208. |
Usability Testing and Research | Barnum, C.M., Pearson Education: New York, NY, 2002. |
Visual & Graphical Design
Title | Author(s) |
---|---|
Information Visualization, Third Edition: Perception for Design | Ware, C., Morgan Kaufmann, 2012 |
Designing Visual Interfaces: Communication Oriented Techniques | Mullet, K. and Sano, D., SunSoft Press: Mountain View, CA, 1995. |
Icon Book: Visual Symbols for Computer Systems and Documentation | Horton, W., Wiley: New York, NY, 1994. |
Information Visualization | Spence, R., Addison-Wesley: Harlow, UK, 2007. |
Information Visualization: Perception for Design | Ware, C., Morgan Kaufmann: San Francisco, CA, 2004. |
Site-Seeing: A Visual Approach to Web Usability | Wroblewski, L., Hungry Minds: New York, NY, 2002. |
Visual Display of Quantitative Information | Tufte, E.R., Graphics Press: Chesire, CT, 1983. |
Writing for the Web
Title | Author(s) |
---|---|
Dynamics in Document Design: Creating Text for Readers | Schriver, K.A., Wiley: New York, NY, 1997. |
Hot Text: Web writing that works | Price, J. and Price, L., New Riders: Indianapolis, IN, 2002. |
Letting Go of the Words | Redish, J., Morgan Kaufmann, 2007. |
Web Copy That Sells: The Revolutionary Formula for Creating Killer Copy That Grabs Their Attention and Compels Them to Buy | Veloso, M., AMACOM, 2009. |
Privacy policy
Reviewed: 18 Mar 2014
This Privacy Policy governs the manner in which Human Factors International, Inc., an Iowa corporation ("HFI") collects, uses, maintains and discloses information collected from users (each, a "User") of its humanfactors.com website and any derivative or affiliated websites on which this Privacy Policy is posted (collectively, the "Website"). HFI reserves the right, at its discretion, to change, modify, add or remove portions of this Privacy Policy at any time by posting such changes to this page. You understand that you have the affirmative obligation to check this Privacy Policy periodically for changes, and you hereby agree to periodically review this Privacy Policy for such changes. The continued use of the Website following the posting of changes to this Privacy Policy constitutes an acceptance of those changes.
Cookies
HFI may use "cookies" or "web beacons" to track how Users use the Website. A cookie is a piece of software that a web server can store on Users’ PCs and use to identify Users should they visit the Website again. Users may adjust their web browser software if they do not wish to accept cookies. To withdraw your consent after accepting a cookie, delete the cookie from your computer.
Privacy
HFI believes that every User should know how it utilizes the information collected from Users. The Website is not directed at children under 13 years of age, and HFI does not knowingly collect personally identifiable information from children under 13 years of age online. Please note that the Website may contain links to other websites. These linked sites may not be operated or controlled by HFI. HFI is not responsible for the privacy practices of these or any other websites, and you access these websites entirely at your own risk. HFI recommends that you review the privacy practices of any other websites that you choose to visit.
HFI is based, and this website is hosted, in the United States of America. If User is from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law and User is registering an account on the Website, visiting the Website, purchasing products or services from HFI or the Website, or otherwise using the Website, please note that any personally identifiable information that User provides to HFI will be transferred to the United States. Any such personally identifiable information provided will be processed and stored in the United States by HFI or a service provider acting on its behalf. By providing your personally identifiable information, User hereby specifically and expressly consents to such transfer and processing and the uses and disclosures set forth herein.
In the course of its business, HFI may perform expert reviews, usability testing, and other consulting work where personal privacy is a concern. HFI believes in the importance of protecting personal information, and may use measures to provide this protection, including, but not limited to, using consent forms for participants or "dummy" test data.
The Information HFI Collects
Users browsing the Website without registering an account or affirmatively providing personally identifiable information to HFI do so anonymously. Otherwise, HFI may collect personally identifiable information from Users in a variety of ways. Personally identifiable information may include, without limitation, (i)contact data (such as a User’s name, mailing and e-mail addresses, and phone number); (ii)demographic data (such as a User’s zip code, age and income); (iii) financial information collected to process purchases made from HFI via the Website or otherwise (such as credit card, debit card or other payment information); (iv) other information requested during the account registration process; and (v) other information requested by our service vendors in order to provide their services. If a User communicates with HFI by e-mail or otherwise, posts messages to any forums, completes online forms, surveys or entries or otherwise interacts with or uses the features on the Website, any information provided in such communications may be collected by HFI. HFI may also collect information about how Users use the Website, for example, by tracking the number of unique views received by the pages of the Website, or the domains and IP addresses from which Users originate. While not all of the information that HFI collects from Users is personally identifiable, it may be associated with personally identifiable information that Users provide HFI through the Website or otherwise. HFI may provide ways that the User can opt out of receiving certain information from HFI. If the User opts out of certain services, User information may still be collected for those services to which the User elects to subscribe. For those elected services, this Privacy Policy will apply.
How HFI Uses Information
HFI may use personally identifiable information collected through the Website for the specific purposes for which the information was collected, to process purchases and sales of products or services offered via the Website if any, to contact Users regarding products and services offered by HFI, its parent, subsidiary and other related companies in order to otherwise to enhance Users’ experience with HFI. HFI may also use information collected through the Website for research regarding the effectiveness of the Website and the business planning, marketing, advertising and sales efforts of HFI. HFI does not sell any User information under any circumstances.
Disclosure of Information
HFI may disclose personally identifiable information collected from Users to its parent, subsidiary and other related companies to use the information for the purposes outlined above, as necessary to provide the services offered by HFI and to provide the Website itself, and for the specific purposes for which the information was collected. HFI may disclose personally identifiable information at the request of law enforcement or governmental agencies or in response to subpoenas, court orders or other legal process, to establish, protect or exercise HFI’s legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. HFI may disclose personally identifiable information in order to protect the rights, property or safety of a User or any other person. HFI may disclose personally identifiable information to investigate or prevent a violation by User of any contractual or other relationship with HFI or the perpetration of any illegal or harmful activity. HFI may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, HFI may disclose or transfer personally identifiable information collected from Users in connection with or in contemplation of a sale of its assets or business or a merger, consolidation or other reorganization of its business.
Personal Information as Provided by User
If a User includes such User’s personally identifiable information as part of the User posting to the Website, such information may be made available to any parties using the Website. HFI does not edit or otherwise remove such information from User information before it is posted on the Website. If a User does not wish to have such User’s personally identifiable information made available in this manner, such User must remove any such information before posting. HFI is not liable for any damages caused or incurred due to personally identifiable information made available in the foregoing manners. For example, a User posts on an HFI-administered forum would be considered Personal Information as provided by User and subject to the terms of this section.
Security of Information
Information about Users that is maintained on HFI’s systems or those of its service providers is protected using industry standard security measures. However, no security measures are perfect or impenetrable, and HFI cannot guarantee that the information submitted to, maintained on or transmitted from its systems will be completely secure. HFI is not responsible for the circumvention of any privacy settings or security measures relating to the Website by any Users or third parties.
Correcting, Updating, Accessing or Removing Personal Information
If a User’s personally identifiable information changes, or if a User no longer desires to receive non-account specific information from HFI, HFI will endeavor to provide a way to correct, update and/or remove that User’s previously-provided personal data. This can be done by emailing a request to HFI at hfi@humanfactors.com. Additionally, you may request access to the personally identifiable information as collected by HFI by sending a request to HFI as set forth above. Please note that in certain circumstances, HFI may not be able to completely remove a User’s information from its systems. For example, HFI may retain a User’s personal information for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, for account recovery purposes, if required by law or as retained in HFI’s data backup systems or cached or archived pages. All retained personally identifiable information will continue to be subject to the terms of the Privacy Policy to which the User has previously agreed.
Contacting HFI
If you have any questions or comments about this Privacy Policy, you may contact HFI via any of the following methods:
Human Factors International, Inc.
PO Box 2020
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hfi@humanfactors.com
(800) 242-4480
Terms and Conditions for Public Training Courses
Reviewed: 18 Mar 2014
Cancellation of Course by HFI
HFI reserves the right to cancel any course up to 14 (fourteen) days prior to the first day of the course. Registrants will be promptly notified and will receive a full refund or be transferred to the equivalent class of their choice within a 12-month period. HFI is not responsible for travel expenses or any costs that may be incurred as a result of cancellations.
Cancellation of Course by Participants (All regions except India)
$100 processing fee if cancelling within two weeks of course start date.
Cancellation / Transfer by Participants (India)
4 Pack + Exam registration: Rs. 10,000 per participant processing fee (to be paid by the participant) if cancelling or transferring the course (4 Pack-CUA/CXA) registration before three weeks from the course start date. No refund or carry forward of the course fees if cancelling or transferring the course registration within three weeks before the course start date.
Cancellation / Transfer by Participants (Online Courses)
$100 processing fee if cancelling within two weeks of course start date. No cancellations or refunds less than two weeks prior to the first course start date.
Individual Modules: Rs. 3,000 per participant ‘per module’ processing fee (to be paid by the participant) if cancelling or transferring the course (any Individual HFI course) registration before three weeks from the course start date. No refund or carry forward of the course fees if cancelling or transferring the course registration within three weeks before the course start date.
Exam: Rs. 3,000 per participant processing fee (to be paid by the participant) if cancelling or transferring the pre agreed CUA/CXA exam date before three weeks from the examination date. No refund or carry forward of the exam fees if requesting/cancelling or transferring the CUA/CXA exam within three weeks before the examination date.
No Recording Permitted
There will be no audio or video recording allowed in class. Students who have any disability that might affect their performance in this class are encouraged to speak with the instructor at the beginning of the class.
Course Materials Copyright
The course and training materials and all other handouts provided by HFI during the course are published, copyrighted works proprietary and owned exclusively by HFI. The course participant does not acquire title nor ownership rights in any of these materials. Further the course participant agrees not to reproduce, modify, and/or convert to electronic format (i.e., softcopy) any of the materials received from or provided by HFI. The materials provided in the class are for the sole use of the class participant. HFI does not provide the materials in electronic format to the participants in public or onsite courses.