HFI | Helping companies create influential customer experience

Interested in Dr. Eric Schaffer’s free online seminar “How to be an executive leader in CX/UX design”?

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Professional training in
CX / UX design

Design programs for complex CX / UX applications

Instant ON mature CX / UX practice

Let us show you how CX engineering pays off

Persuasion research helped increase conference attendees by 97% year on year

Redesigned consumer portal for media subscriptions increased sales 450%

We ensure your success with serious CX / UX engineering capabilities

1981

HFI started CX / UX consulting & training

7,956

Professionals certified

249

Courses taught in 2019

Leverage our experience

Eric Schaffer, PhD, CUA, CXA, CPE

Founder and CEO
Practicing CX since 1977

Apala Lahiri, PhD, CUA, CXA

Co-Founder – HFI APAC and Chief of Technical Staff
Practicing CX since 1998

Noah Schaffer, PhD, CUA, CXA

Executive Strategist
Practicing CX since 2004

Talk to us about your aspirations

Let us know how we can help. Email: hfi@humanfactors.com

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Thank you for your interest. We'll get in touch to discuss how we can help.

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I’m interested in joining one of Eric Schaffer’s FREE sessions for Executive Leaders in CX/UX

 
 
 
 

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I’m interested in a mature practice in CX/UX…

 
 
 
 

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