HFI | HFI's design process is ROI-based and customer-centric

CX/UX engineering…

  • Adapting to change
  • Designing for complexity
  • Influencing customer conversion

We’ve incorporated best practices from over 30 years of experience and developed a mature framework that is optimized for all kinds of CX/UX projects—complex, international or mission-critical. Our customer-centered design process is scientifically designed to ensure maximum and measurable ROI.

What we offer: 
HFI Framework

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“The team at HFI helped crystallize our efforts towards easing the lives of our subscribers during the crucial NTO implementation period. The process of changing channels and packs with just a few clicks on the App or Website was brought alive by HFI within a remarkably short period of time.

The seemingly simple yet intricate interface proved to be a hallmark in user-centered design leading us to create a 360 degree campaign around it. The efforts were well appreciated by millions of Tata Sky subscribers who changed their packs on this interface. With partners like HFI you know you can overcome any hurdle efficiently.”

Anurag Kumar - Chief Communications Officer, Tata Sky
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