Great customer experience capabilities are almost like a distant dream for most organizations who are struggling to get it all right. It’s not easy because so many parts need to come together in an integrated approach – well-trained CX engineers, managed operations, tools, methods, templates, standards, knowledge management, and so much more.
In this quick white paper and video, Dr. Eric Schaffer, Founder and CEO of HFI, provides the solution we’ve arrived at after decades of experience – an instant CX/UX team. This solution enables you to assemble high-end expertise in design turnarounds and boosts your internal talent.
