HFI

“Instant on” CX team to deliver mature UX

Today, organizations understand that they need a mature and sustainable UX practice. A partner-supplied operation can be an ideal solution.

Choose from our variety of options: we can immediately deliver full UX capabilities under the direction of your UX leader or a team to supplement your internal staff operations. We also provide a ‘seed team’ that supports a leap forward that folds into internal operations. And then there’s always the option of ongoing support.

Understanding an “Instant On” team:
The concept of an 'Instant On' team is to assemble high end expertise in design turnarounds. It eases pressures within and helps internal talent raise their game:
  • Instant Level IV or Level V CX teams
  • Instant CX teams converting to internal capabilities
  • Roadmaps to set up an Internal CX team
  • Resources for setting up or improving an internal team
  • Consultative advisory
  • Showcase projects
  • Employment tests
  • Training and certification
  • Methods
  • Standards / design system
  • UX EnterpriseTM knowledge management
  • Service to ‘Build, Operate, and Transfer’ CX teams
  • Sovereign programs to move whole countries forward

“Congratulations to Vodafone Shared Services, Human Factors International and Vodafone Group UX for successfully undertaking one of the world's first build operate and transfer programs for UX to establish the User Experience Centre of Design Excellence in Pune, India.”

Phillip Julian - Head of User Experience Design, Vodafone
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